Privacy Statement

Hotel Miss Blanche respects everyone’s privacy. Therefore, it has prepared a privacy statement, also for the purpose of the AVG law effective May 25, 2018.

Taking into consideration that

1. Hotel Miss Blanche B.V.
   hereinafter referred to as Processor;
2. Hotel stays, website visits, requesting information (including a quote, room availability), receiving a newsletter.
   hereinafter referred to as Service and Services;
3. Person who visits the website, purchases a Service from Processor
   hereinafter referred to as Visitor.

The data to be processed

Processor requests data from Visitor in order to perform Service.
Depending on the Service to be performed, Processor requests the following information:

Minimum personal data required

The data below is the minimum required to perform Service:

• Gender
• Initials, first names, middle names, last names
• Email address
• Phone number
• Type of proof of identity (passport, identity card or driver’s license)
• Document number ID

Optional personal data

The information below may transfer Visitor for purposes of Service, but is not required. Processor requests this data for optimal performance of Service:

• Nationality
• Languages spoken
• Street name and house number
• Zip code and city
• Country
• Date of birth

Company data

The information below is requested by Processor from Visitor when Visitor is acting on behalf of a company:

• Company name
• Legal form
• Street name and house number
• Zip code and city
• Country
• Email address
• Phone number
• Contact
  • Initials, first names, middle names, last names
  • Email address
  • Phone number

Payment details

Processor offers paid Services. For the authorization and actual payment of Services, Processor requests the following information from Visitor, and is required depending on the Service to be purchased:

• Credit card type
• Credit card holder
• Credit card number
• Credit card expiration date

Special and/or sensitive personal data

Only persons over the age of 18 may request a Service from Processor. Persons under the age of 18 require permission from a parent or guardian. Furthermore, Processor stores only the age data of persons under 18 years of age.

Purpose of processing

Processor requires the foregoing data for the following purposes:

• Performing Services;
• Execution of payment on behalf of Services;
• Contact in case of damage, violation or loss.

Automated decision-making

Processor does not make decisions based on automated processing about matters that could (significantly) affect individuals. These are decisions made by computer programs or systems, without a human (e.g., an employee of Processor) sitting between them.

How data is secured

Processor sets high standards for the security of Visitor data. Therefore, it is taking the measures below to ensure this security:

• HTTPS protocol on the website. Data is sent over a secure connection;
• The file server where Visitor’s documents are stored is protected by a firewall;
• Payment data is stored encrypted and can only be viewed after logging in for a short period of time;
• Employees of Processor are trained to handle data they process with discretion.

How long data is kept

Processor stores data indefinitely as it offers recurring Services.

The right to request data

Processor may provide Visitor’s collected data at Visitor’s request. However, this request must be endorsed on presentation of proof of identity.

The right to modify data

At the request of and in consultation with Visitor, Processor may modify Visitor data. However, this request must be endorsed on presentation of proof of identity.

The right to be forgotten

At the request of and in consultation with Visitor, Processor may anonymize Visitor data so that it cannot be traced back to Visitor.

Sharing data with third parties

With companies that process your data on our behalf, Processor enters into a processor agreement to ensure the same level of security and confidentiality of your data. At the request of and in consultation with Visitor, Processor may provide these agreements. However, this request must be endorsed on presentation of proof of identity.

Cookies

Small text files on Visitor’s computer track Visitor’s browsing behavior. In this regard, Processor distinguishes between tracking cookies and functional cookies.

Tracking cookies

Processor uses the following tracking cookies.
For these cookies, permission is requested on the first visit to the website:

• Google Analytics – to measure visits to the website;
• Facebook Pixel – to measure visits to the website;
• LinkedIn Pixel – to measure visits to the website.

Functional cookies

Processor uses the following functional cookies:

• PHPSESSID – to recognize a returning visit;
• WordPress cookies – for managing the website.

Questions or comments

Processor is willing to answer any questions or comments from Visitor at any time. Visitor can contact the known phone numbers and e-mail addresses. These are listed on Processor’s website.